✅ CNA Training Confidence Scorecard

Is Your Training Program Truly Preparing CNAs for the Floor?

Use this quick self-assessment to evaluate how well your current CNA training is equipping staff with the skills, empathy, and confidence they need — and where there’s room to improve.

🧠 Knowledge & Clinical Readiness

• ☐ CNAs complete training understanding core care tasks and responsibilities
• ☐ Training includes real-world clinical scenarios (not just textbook skills)
• ☐ CNAs are confident taking vitals, assisting with ADLs, and recognizing red flags
• ☐ Ongoing assessments ensure skills stick post-certification

💬 Soft Skills & Empathy

• ☐ Training includes resident interaction scenarios, not just clinical instruction
• ☐ CNAs are taught to handle difficult emotional situations with compassion
• ☐ Communication, teamwork, and respect are emphasized as part of training
• ☐ CNAs leave training understanding the human side of caregiving

📉 Retention & Turnover

• ☐ First-year CNA turnover has improved in the past 12 months
• ☐ CNAs report feeling prepared and supported in early weeks on the floor
• ☐ You rarely hear “I wasn’t ready” from new hires
• ☐ Orientation time has decreased without loss of readiness

⚙️ Operational Efficiency

• ☐ Your team isn’t stretched thin doing 1:1 shadowing for basic tasks
• ☐ Training is consistent — not dependent on who’s doing the teaching
• ☐ Your program meets state requirements and exceeds expectations
• ☐ You can quickly onboard and upskill new CNAs as census changes